Assistance Required?
Should you require assistance following an accident, vehicle breakdown, fire or theft, please call BMW MOTORRAD Roadside Assistance on:
0800 777 111 or 020 8686 2444 if calling from within Continental Europe
BMW ROADSIDE ASSISTANCE
All new BMW bikes benefit from Roadside Assistance cover in the first three years of ownership to offer you peace of mind for any of those unforeseen events.
All approved used BMW bikes come with a minimum 24 months Roadside Assistance cover.
Our experienced multilingual staff are on hand to help provide 24 hour support, 365 days a year in the event you require assistance. They’ll look to help you on the phone in the first instance to try and get you back on the road as quickly as possible.
We’ll arrange assistance when a bike is immobilised. ‘Immobilised’ means an electrical or mechanical breakdown, punctures, road traffic accident, lost keys, misfuelling, damage or destruction by fire, theft or vandalism.
In the event that you require further help we’ll arrange for one of our BMW Motorrad Customer Service Technicians to attend your location and attempt to fix your bike at the roadside.
Each one carries the latest diagnostic equipment and Genuine Parts to maximise their ability to successfully repair your bike. We’ll even send you a link so that you can track their progress as they make their way to you.
Should your bike need to be recovered to a BMW Motorrad Retailer, we’ve got that covered too. We’ll arrange recovery to your nearest BMW Motorrad Retailer, whether that be recovery location or home address.
We’ll keep you mobile until your bike is repaired. Whilst we can’t always arrange a replacement bike, we’ll make sure you’re kept mobile in a hire car through one of our providers. You’ll be required to hold a valid driving license and comply with their standard terms and conditions.
Alternatively, should a hire car not be suitable we’ll support alternative means of travel to get you back on your way – whether that be public transport or taxi.
Should it be more practical for you, we’ll arrange overnight accommodation in the event you breakdown more than 50 miles from your home address. We’ll pay up to £100 per person, for one night, bed and breakfast for you and your passenger, within the UK – Four nights if you breakdown within Continental Europe.
Should you suffer a puncture we’ll attempt to repair the tyre at the roadside. If a temporary repair isn’t possible, we’ll recover you to the nearest BMW Motorrad retailer, who’ll assist you further.
We’ll keep you mobile* until your BMW Motorrad Retailer can supply and fit a replacement tyre.**
*Mobility will be through one of our approved hire car providers. A hire bike may not be possible.
**Only for tyres ordered through the BMW Motorrad Tyre Programme. In all other cases we’ll support with up to 24 hours mobility.
Pidcock Motorcycles Limited T/A Pidcock Triumph, Ducati Nottingham and Roy Pidcock BMW is authorised and regulated by the Financial Conduct Authority (FRN: 672476). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. The nature of this commission is as follows: we receive either a fixed fee per finance agreement entered into, or we receive a commission based on a percentage of the total amount of finance taken by the customer. You can request for us to disclose the amount of any commission received. The commission received does not affect the amount you will pay under your finance agreement. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk
