Reopening - Phase 1

POSTED: 18/05/2020

We are pleased to confirm that our service centres will reopen from Tuesday 26th May.

Our first point of call will be to work through the vehicles that have been left with us during the lockdown period and return them to their owners.  

Our service centres will turn their attention to those customers who have missed their scheduled work due our workshops being closed. Please be aware, our team will be contacting all our customers with an exisiting booking to reschedule your appointment, there is no need to contact us at this time and we appreciate your patience.

As a responsible retailer, Pidcock Motorcycles Ltd is committed to taking proactive and preventative steps to help stop the spread of Coronavirus. We are doing our best to keep everyone healthy and safe in the workplace.

We have taken great measures internally to ensure all our showrooms are held to incredibly high standards and our team are working hard to minimise any risk that could occur.

As you may appreciate, our service department layout and processes will differ from your previous visits, and so we wanted to let you know what you can expect when you visit.

Please see some of the key points of note below:

  • In the interests of the safety of our customers and colleagues, we are no longer offering any ‘while you wait’ services.
  • On arrival, you will notice that there are several controls in place to protect the health and safety of everyone on site, and we would ask that these measures are observed and respected.
  • We are unable to accept cash payments at this time and would ask for all payments to be made by card or by bank transfer prior to collecting your vehicle.
  • We will be operating an appointment only system for visiting our showroom. When making your appointment you will be allocated a specific time slot in which to drop off or pick up your vehicle.
  • Your vehicle will be fully sanitised before it's returned to you.

We have produced the following list of frequently asked questions, which may help you to prepare for your visit. If you have any further questions, please don't hesitate to get in touch with the team.

Why can't I pay with cash when I come for my service appointment?

To reduce the risk to both our customers and our colleagues, we have taken the decision not to accept cash. This means that you can pay via debit or credit card, bank transfer or by using our 0% finance system. (Please ask for further information)

Can I opt for collection and delivery with my service appointment?

Please ask for availability.

How is my vehicle being sanitised after being in your service centre?

The safety of our customers and colleagues is our priority during these challenging times. Will be ensuring that your vehicle is sanitised before you collect it. We will ensure that all touchpoints are sterilised before, during and after your vehicle has been through our service centre.

Will hand sanitiser be available when I visit the service centre?

Hand sanitiser stations will be available for use by our customers as they enter and leave the site.

Are courtesy vehicles available?

Please ask for availability

Is there a safe area for me to wait whilst my vehicle is being serviced?

Please note that we are not offering ‘while you wait’ services. This is because we don’t not have enough available space in our showrooms to ensure the safety of our waiting customers.

Why have I only been allocated a 15-minute slot in which to drop off my vehicle?

To limit the number of people on site at any one time, we request that all customers drop their vehicle at site within an allocated time slot. This will help us to ensure that social distancing measures can be observed safely by all.

How will I receive my invoice for any work completed on my vehicle?

Your invoice and any accompanying documentation will be supplied to you electronically, to avoid the need for multiple people to handle your paperwork.

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Pidcock Motorcycles Limited T/A Pidcock Triumph, Ducati Nottingham and Roy Pidcock BMW is authorised and regulated by the Financial Conduct Authority (FRN: 672476).  We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.  The nature of this commission is as follows: we receive either a fixed fee per finance agreement entered into, or we receive a commission based on a percentage of the total amount of finance taken by the customer. You can request for us to disclose the amount of any commission received. The commission received does not affect the amount you will pay under your finance agreement. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at

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